Home/Refunds
InsolvencyAPI refunds
Cancel any time. We refund our mistakes.Payments are not refunded as standard: a plan you cancel runs to the end of the period you have paid for. When the mistake is ours, we put it right.
Cancel any timeFrom your account. Access runs to the end of the period already paid; the unused part is not paid back.
When we refundA charge made twice, a charge after a cancellation had taken effect, or a fault on our side we could not fix.
How it comes backTo the card it came from, through Stripe, usually within 5 to 10 working days.
How it works
01Cancel from your accountPlan and billing, Cancel plan. Nothing else is needed to stop the next charge.
02Ask with the form belowRefunds are asked for here and only here, never by email, so nothing is lost.
03The answer comes to youIn My tickets on the Support page, and we email you when it is there.
Ask for a refund
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign in